We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@wowbaonails.com. If your return is accepted, will given you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@wowbaonails.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
What is the Return Policy?
Our Return Policy is designed to make your shopping experience as smooth as possible. If you're not satisfied with your purchase, you have a specific time frame to return the item. We encourage customers to review our guidelines to ensure they understand the return conditions, so they can shop confidently. Because we want you to be happy with your purchases, we strive to provide easy return options that fit your needs.
How to Initiate a Return?
To initiate a return, please follow our simple steps outlined on the website. You will need your order number and a brief reason for the return. This process is straightforward and meant to save you time and effort. If you’re unclear about any part of this process, our customer service team is always ready to assist, so feel free to reach out for help. This way, you can handle your return without stress!
Important Conditions to Know
It's essential to be aware of our return conditions, as they determine whether an item is eligible for a return. For instance, items must be unused and in their original packaging. Additionally, some items, such as clearance or custom products, may have different return criteria. Understanding these conditions is crucial because it helps you prepare your return accurately and ensures a smoother process when you decide to send something back.
